Solatube Highest Performance Guarantee
All day long. All year long.
Highest Performance Guarantee
Thank you for purchasing a Solatube Daylighting System featuring
breakthrough technology for higher performance. Solatube International, Inc.
guarantees that when using the Natural Effect Lens**, the 160 DS and 290 DS
Daylighting Systems deliver more Average Daily Light on an Annual Basis (as
determined by the methodology set forth below) than other passive tubular
daylighting devices having the same "L over D ratio" (as defined below) that are
widely commercially available on the market at the time of your purchase. We are
totally confident that no other product offers the total annual performance of a
Solatube product. We will give you YOUR MONEY BACK (retail purchase price) if
you find such a product.
Limitations on Guarantee
Guarantee offer applies only to products purchased for personal use. Offer is
only valid for products assembled and installed according to manufacturer's
specifications. Offer excludes new products manufactured by Solatube
International, Inc. The guarantee excludes all other products, except Solatube
160 DS and 290 DS products, manufactured by Solatube International, Inc. Offer
expires December 31, 2017.
Methodology for Determining Average Daily Light on an Annual Basis (ADLAB)
The ADLAB is determined by measuring the light output of a system at each hour
during daylight hours on the 21st day of March, June, September and December. To
determine the ADLAB, these measurements are then added together and divided by
the total number of measurements taken. To compare ADLABs, the systems compared
must have the same ratio of Length of daylighting tube divided by the Diameter
of the tube opening. This is called the "L over D ratio." Testing must be
completed by a certified testing agency.
To Make A Claim
If you believe that you have found a qualifying product that outperforms your
Solatube Daylighting System, please send a written refund request with your
original purchase receipt with the Solatube product circled, and written test
results from a valid testing agency to Solatube International, Inc., Attn:
Performance Guarantee, 2210 Oak Ridge Way, Vista, CA 92081. Requests must be
postmarked within 365 days of purchase date. Solatube International, Inc.
reserves the right to audit any testing or to retest to confirm results.
How State Law Applies
This guarantee gives you specific legal rights, and you may also have other
rights which vary from state to state.
*Limited Guarantee
**The Natural Effects Lens does not come standard in all kits.
Posted by Chris Teel
